How Nordstrom Brings Personalized Customer Service Online, at Scale

It’s easy to think that a brand has to be a digital native to offer a superior digital experience. Nordstrom shows that absolutely doesn’t have to be the case. Leveraging a long history of peerless customer service, Nordstrom moved up six places, ranking second overall in Sailthru’s Retail Personalization Index for 2019. That places Nordstrom just behind Sephora, which also has a substantial physical footprint. These two hybrid retailers outshone hot digital properties such as The RealReal and Net-a-porter. Nordstrom’s digital dominance stems from its reputation for legendary customer service, and the brand’s determination to extend that service ethos to its digital offerings. With its commitment to putting the customer first, Nordstrom, culturally, is well-prepared to see digital personalization through the best possible lens: That of serving the customer how, when, and on the channel they prefer. That creates a customer experience that drives sales and loyalty. Nordstrom embarks on personalization a little differently than some smaller, newer, digitally native brands. Those brands, metaphorically, are speedboats. Nordstrom is a cruise ship. If you captain a cruise ship the sam...

Wiki.ezvid.com Includes the Ozeri Pronto Digital Kitchen Scale in Its Top 10 Kitchen Scales of 2019

(MENAFN – Newswire.com LLC) VENTURA, Calif. ,May 22, 2019(Newswire.com) -A manufacturer of high-quality housewares ranging from kitchen cookware to precision bath scales, Ozeri is an emerging brand with a cultivated following for its products for the modern home and is a supplier to hotels such as the Shangri-La Hotels and Resorts and national retailers across North America. Included in its comprehensive line of kitchen and houseware products is Ozeri’s wide range of efficient, high-quality kitchen scales. Decorated with over 11,000 five-star reviews on Amazon , the Ozeri Pronto Kitchen Scale is built with the latest generation in sensor technology to ensure an accurate and immediate response for the fast-paced chef, and features a newly enlarged weighing platform to accommodate larger bowls and food items. Among many other publications prizing the Pronto for its budget friendliness and accuracy, Wiki.ezvid.com is the latest publication in a growing list of leading tech magazines to cite the Ozeri Pronto Kitchen Scale as among the best in its market. Wiki.ezvid.com highlighted the scale’s ability to instantly convert measurements between imperial and metric uni...